Shipping & Local Pickup Policy

At The Rustic Workshop, every order is important to us. Many of our products are handcrafted and personalized, and we take pride in making sure each piece receives the time and attention it deserves.

Production & Processing Times

Most custom and made-to-order products require approximately 1–2 weeks for production before shipping.

Production time begins once all necessary order details and personalization have been confirmed. This timeframe is an estimate and does not include shipping transit time.

Larger, more complex, or bulk orders may require additional production time. If your order requires a longer turnaround, we will discuss the timeline with you.

Shipping Locations & Costs

We offer shipping throughout the United States and Canada.

Shipping costs vary depending on the size, weight, and destination of your order. Rates may be provided at checkout or quoted separately for items requiring special shipping arrangements.

Once your order has shipped, delivery times will depend on the shipping carrier and destination. Carrier delays and customs processing, when applicable, may affect delivery times.

Large & Oversized Items

Some of our larger handmade products, including oversized signs and custom creations, may require special packaging or shipping arrangements.

Shipping costs for these items will be determined individually. We will discuss available options and provide a shipping quote before finalizing your order.

Local Pickup

Local pickup may be available on Long Island, New York, but must be arranged in advance.

If you are interested in picking up your order, please contact us before placing your order to discuss availability and coordinate arrangements.

Local pickup is not guaranteed for every order and is subject to prior approval and scheduling.

Rush Orders

Need something sooner? We understand that special occasions and last-minute gifts sometimes come with tight deadlines!

Rush orders may be available upon request, depending on our current workload and the complexity of your project.

Please contact us before ordering to discuss your deadline. We will let you know whether we can accommodate your request and whether any additional charges would apply.

Questions About Your Order?

We are always happy to help with shipping questions, delivery timelines, local pickup, or special requests.

Email: info@therusticwork.shop

Thank you for supporting The Rustic Workshop, a veteran-owned small business. We appreciate the opportunity to create something special for you!